Your personal concierge,in any language,at any hour.

One voice for everything the house can offer — and, behind it, every system the house runs.

Speak with the Concierge

Touch the sphere and simply speak.Your browser will ask to use the microphone.

What the concierge attends to

Every request of the stay, held in one conversation.

Dining

A table at NoMI Kitchen, an evening on the NoMI Garden terrace, or in-room dining at any hour — arranged in one sentence.

The Stay

Late check-out, housekeeping, a car at the door, an extra pillow — requests go straight to the team that fulfils them.

Spa & Wellness

Spa treatments, the indoor pool and the 24-hour fitness studio — times, availability and bookings, without waiting on hold.

Chicago

The Magnificent Mile, Oak Street, the MCA and the lakefront — insider guidance, in the guest's own language.

Seamlessly integrated

Not a voice in front of the hotel. A voice inside it.

The concierge is connected to the hotel's PMS, POS, PBX and every hospitality system in operation. It doesn't just answer — it books, orders, posts and routes, in real time, exactly as a colleague at the desk would.

PMS

Property management

Recognises the guest, reads the reservation and posts requests to the folio.

POS

Point of sale

Places in-room dining and restaurant orders straight into the outlet's system.

PBX

Telephony

Answers the room phone and transfers to a colleague when a human touch is better.

Ops

Every hospitality system

Housekeeping, maintenance, spa and reservation platforms — one conversation that acts on all of them.

In-room bar at Park Hyatt Chicago with NoMI glassware and spirits

Always in service

“Good service is invisible. It simply answers, before the question becomes a wait.”

English · Arabic · German · Spanish · French · Italian · Portuguese · Japanese · Chinese